What domestic shipping services do you offer?
FREE USPS PRIORITY MAIL – All domestic orders will receive FREE priority mail shipping. Your package will be delivered within 2-3 business days. You will be able to track this shipment via USPS Tracking.
How long will it take to get to me?
All orders ship from our warehouse in Los Angeles, CA. Most orders will ship out within 1-2 business days of ordering. You should add the ship time to the processing days. We do not ship Saturdays, Sundays or holidays. Once we're finished preparing your order, you will receive an e-mail informing you that the order has shipped which will include tracking information.
Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
What if I'm not home when my package arrives?
Domestic Orders: For orders sent via USPS, most Onzie packages will fit into a mailbox. We send our gear in black mailer bags so be sure to look out for them in/around your mailbox. If the package is too big and no-one is home, the mailman will leave it outside your house.
Does Onzie process international orders?
Onzie has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout.
What Countries do you ship to?
International shipping is currently available WORLDWIDE from Onzie. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
Can I check the status of my international order?
To check the status of your order or track your package, please login to your International Checkout account at: www.internationalcheckout.com/login.php.
Who should I contact with questions about my international order?
All inquiries regarding your international order should be directed to International Checkout at: support@InterinationalCheckout.com. Please visit the International Checkout Customer Service page for more information and phone numbers in your area.